Our Privacy policy

This privacy policy sets out how Smart Home Expert uses and protects any information that you give Smart Home Expert when you use this website. Smart Home Expert is a trading name of Tantallon Energy Ltd.

Smart Home Expert is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, via the website or otherwise, then you can be assured that it will only be used in accordance with this privacy statement.

Smart Home Expert may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-05-2018.

If you are a general user of our website, we do not capture any personal information.

What data we collect

We may collect the following information:

• Name
• Contact information such as email address or phone numbers.
• Locational information such as postcode and address.
• Other information relevant to customer enquiries, surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide quotes and contracts as part of our service provision.
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise our website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online, verbally or face to face.

How we use cookies

Our website or its third-party tools use cookies. We may store information about you using these cookies. Cookies are data files which are sent by our website to your computer or other access device. We do this to ensure the website functions as it should. We also use certain tools to identify which web pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.  Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For further details please refer to our Cookie Policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at:

• Smart Home Expert, Tantallon House, Bogsbank Road, West Linton, EH46 7EN
• [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the GDPR. A fee may be payable. If you would like a copy of the information held on you please write to Smart Home Expert at the address provided.

You may choose to restrict the collection or use of your personal information by contacting us and informing us of your preferences.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.